Shipping, Returns & Refunds
Within the UK:
Standard shipping (3-5 Days) on all orders is FREE
1st Class Shipping (1-2 Days) costs an additional £2.99
Within the EU:
Cost of Goods: £0.00 - £60.00 = £14.99 Shipping
Cost of Goods: £60.01 - £100 = £19.99 Shipping
Cost of Goods: £100.01 upwards = £23.99 Shipping
International Shipping: We do not currently ship outside of the EU. However, please feel free to contact us with any queries you have regarding International Shipping. We may be able to help on an individual basis.
Returns & Refunds:
If you would like a refund, please do 'contact us' and let us know. Please provide your order number and the reason for your refund request. We aim to process all refund requests within a maximum of 5 working days, once the item have been returned and received by us. We will notify you when we have received your request, and also when your refund has been returned to your account. Unfortunately, we are unable to refund delivery fees.
If your order arrives and your pets supplements are damaged, then please do 'contact us' as soon as possible to let us know. Please provide your order number in the email so we know where this item was delivered to. We then aim resolve the issue as soon as possible. In most cases, we will aim to send out a replacement item within 3 working days.